CCare Clients

Service Support
Center

As a valued CCare client, we are always available to respond to your service requests. Choose the option that works best for you.

Normal Hours: Monday – Friday, 7 AM – 7 PM

How to Reach Us

Multiple Ways to Request Support

Urgent Issues

Phone

Recommended for urgent requests. Speak directly with our service desk team for the fastest response.

Send an email and a service request ticket will be created for you automatically.

Portal

Click the Service Support icon in your system tray, provide some basic information, and a ticket will be created for you.

Available in your task tray

Submit a Request

Complete the form and a Centaris Service team member will respond as soon as possible during normal business hours (Monday – Friday, 7 AM – 7 PM).

Fast ResponseService team responds as soon as possible during business hours

Ticket CreatedYour request is tracked from submission through resolution

Real EngineersMidwest-based team — not a script-based call center

Full Name *

Company *

Email Address *

Phone Number

Priority

Describe the Issue *

A team member will respond as soon as possible during business hours (Mon–Fri, 7 AM – 7 PM).

After Normal Business Hours

If your issue is urgent and outside of regular office hours (Monday – Friday, 7 AM – 7 PM), our on-call engineers are available.

After-hours support may incur a fee.

Call the Service Desk 248-284-7171

Select Option 1 Connect directly with an on-call engineer available after hours